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IT » Technical and User Support

Technical and User Support roles are available in companies and organisations of all sizes - if a company has more than 50 or so computer users, they are likely to need a full-time technical support person or equivalent. In a smaller company, this role is sometimes combined with that of the network specialist. Obviously, in regions with large numbers of SMEs (small and medium-sized enterprises with up to 249 employees), the scope for this type of work across all sorts of industry is high. In West Yorkshire, for example, 99% of all businesses have 200 employees or less, and the number is very high in Yorkshire and Humberside as a whole.


While these roles are essentially technical, the skills you will need are wide-ranging. As well as analytical, diagnostic and troubleshooting skills, your interpersonal and customer service skills will be just as important (especially as technical support is often provided online, via email, or over the telephone).


You will need to be able to convey complex information to different types of people, with different levels of technical skill. Part of this role may involve training others on computer systems, particular if the organisation is using a bespoke software package.

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