Administration

A job in administration can be varied, as roles within the sector are affected by the type of organisation and the nature of the business in which you work. For instance, day to day life working in administration at a Hospital might include dealing with patient enquiries, filing and typing up medical notes. Working in an administrative role in a Solicitor's you could find yourself dealing with clients, taking and typing notes, completing legal forms and preparing legal documents for court. Roles will also vary in terms of career opportunities, responsibilities and salary. 

Most organisations will employ people in administrative roles and in larger companies you will find whole teams responsible for the different administrative responsibilities of the business. Roles can be behind the scenes or be front of house with more of a customer focus. Traditionally councils, hospitals, universities, colleges and Primary Care Trust's tend to employ high numbers of administrative staff and normally offer good career progression.

Typical skills that are looked for in these roles include organisation skills, ability to manage workloads and meet deadlines, communication skills, ability to communicate on a variety of levels using a variety of formats and interpersonal skills. Companies also value initiative, teamwork, reliability and honesty in administrative staff.

Customer Service

Administration & Secretarial

Useful links:

Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR)

Council for Administration (CfA)

The Institute of Legal Secretaries

Institute of Qualified Professional Secretaries (IQPS) Limited